September 22, 2022, Beijing. Customer World News: The first digital operation and BPO management forum in 2022 was successfully held in Beijing-Hai Mansion. At the meeting, the “Customer World” 2022 editor’s recommendation: customer center professional outsourcing and BPO recommended brand list was released, and an award ceremony was held.

2022 Top Ten Recommended Brands for Customer Center Professional Outsourcing in China: (sorted alphabetically by pinyin)

Beijing Founder Technology Information Products Co., Ltd.
Beijing Honglian Jiuwu Information Industry Co., Ltd.
Dalian Jinhui Rongzhi Technology Co. , Ltd.
Beijing North Information Technology Co. , Ltd.
Concentrix
Shanghai Tesier Great Universe Business Consulting Co., Ltd.
Shanghai Pugent Information Technology Service Co., Ltd. Company
Taiying Technology Group Co. , Ltd.
Wansheng Communication Industry Co., Ltd.
China Telecom Co., Ltd. Guangzhou Branch

2022 China Customer Center Professional Outsourcing Recommended Brands (Service Cutting Edge) List:

China Telecom Corporation Limited Hangzhou Branch

The recommended activity for the major categories of professional outsourcing starts from June 10 and ends on September 21, 2022. Through the three links of information collection, display and recommendation, and expert review, based on the combination of CC-CMM Ecological Partner Management Standards (CC-CMM EPM, CC-CMM-Ecological Partner Management Certification), a total of ten people were invited as follows Industry experts form a jury to carry out their work.

Ge Mei: Member of the CC-CMM Standard Management Committee
Huang Jinhong: General Manager of Zhongyou Tiancheng Technology Co., Ltd.
Li Nong: Avaya Greater China Chief Technology Officer
Ou Yubo: Senior Vice President of
Jianke.com Pei Chenzhi: Western Europe Huawei Terminal Co., Ltd. Customer Service Director
Wang Shanshan Yan Huawei, Deputy General Manager of Baidu Service Experience Development Center : Zhong Lianghua,
Business Director of Didi Chuxing Experience Service Development Platform: Zhao Rongqiang, Head of Social Resource Management, Customer Experience and Rights Protection Division, Ant Group: Zhang Xinnan , Vice President of Digital Economy Professional Committee of China Information Association : Senior Consultant of CC-CMM International Standards Organization

1. Business management ability (20%)
2. Operation management ability (20%)
3. Human resource management ability (20%)
4. Digital operation ability (20%)
5. Actual business scale and distribution (5%)
6. Market brand awareness (5%)
7. Typical customers and value (5%)
8. Management innovation ability (5%)

The “Customer World” editor’s recommended annual list has been established since 2016, and has gradually become an important “weather vane” for the development of China’s customer center industry. Its purpose is to promote the development and application practice of China’s customer service outsourcing industry. Through the observation and experience of the senior editorial team and editorial board members (members of the magazine advisory board and editorial board) of “Customer World” magazine over the past year, combined with this year’s industry hotspots in the field of customer service outsourcing, through reader comments, website interaction, news The comprehensive performance of multiple indicators such as viewpoints is used for voting. These institutions we hope to recommend represent the current domestic leading level in promoting the advanced management concepts and innovative practices of China’s customer service outsourcing.