On May 13, 2022, Beijing. Customer World News: The fifth “Customer Service Domain Artificial Intelligence Trainer” certification online training was successfully held on May 11/13/15. China Life Insurance, Shenzhen Telecom No. 10000, Shenzhen Airlines, Beijing Changxing Information, Chengdu Huizhong Tianzhi, Beijing Xingengyuan Technology, China Life Insurance Hunan Branch, Ningbo Owl Maternal and Baby Products, Midea, Shandong Expressway, Tongcheng Travel, Tianjin There are a total of 300 managers in the customer centers of dozens of well-known enterprises such as Bohai Petroleum Staff Exchange Center, China Life Inner Mongolia Branch, Zhilian Network, China Merchants Union Consumer Finance, Zhuiyi Technology, Pacific Insurance, Ping An Puhui Customer Experience Department, etc. More than one person participated in this training.

Whether it is from the business of the enterprise, the appeal of customer service, or the progress of products, or the confusion of practitioners, the customer service department needs to return to its own track, focusing on the growth and ability development of customer service personnel (that is, artificial intelligence trainers) in the intelligent age. Only in this way can artificial intelligence technology play its due value. On February 21, 2020, the National Vocational Qualification Training and Appraisal Experimental Base artificial intelligence high-tech ability evaluation test project has been implemented, aiming at cultivating artificial intelligence technical services and developing application-oriented talents.

On February 25, 2020, the Ministry of Human Resources and Social Security, the State Administration for Market Regulation, and the National Bureau of Statistics jointly released a new occupation for artificial intelligence trainers to the public. The second batch of new occupations, on March 26, 2020, the China Council for the Promotion of International Trade issued the professional competency requirements for artificial intelligence trainers. When the Spring Festival of 2020 is approaching, a sudden epidemic has had a great impact on our life and work. This war without gunpowder has also accelerated the transformation of customer service centers to intelligent services.

However, while introducing smart services, it is found that most of the smart applications are difficult to gain customer satisfaction. The reason is that the smart products are not good enough, the technology is not good enough, and the lack of thinking from the perspective of business operation capabilities, such cognition brings The decision-making and behavior of the company naturally become continuous upgrading of smart product equipment, continuous procurement, and continuous replacement of systems. The fundamental reason for such a situation is that the improvement of users behind intelligent service products is neglected. At present, there is a dilemma of blurring the definition of job responsibilities and abilities of artificial intelligence trainers, and it is not even known how to evaluate artificial intelligence. Strengths and weaknesses of smart trainer team work performance. The result of this will be that artificial intelligence service products will not be able to exert their original effects, causing confusion for enterprises to introduce intelligent service products, and it will be difficult for relevant practitioners to make great progress, leading to a sharp decrease and disappearance of employees.

The main lecturer of this training: Mr. Su Yu is the main writer of the certification designated course “Artificial Intelligence Trainer in Customer Service Domain”, the customer’s world organization AIT expert customer’s world artificial intelligence trainer standard construction, training manager of many national artificial intelligence projects, artificial intelligence The person in charge of corporate trainers, a trainer in the field of artificial intelligence services, and a certified member of PMI project management in the United States.

Course background: Based on the background of the transformation of the intelligent customer service center, the high threshold for training of intelligent service products and the operation method under the new technology make it impossible for enterprises to clearly define the rank division of the trainer position and the definition of the ability model. Intelligent service products The energy efficiency that can be exerted is greatly reduced, so what skills and qualities do artificial intelligence trainers need to have, and how to cultivate them? How can trainers quickly grasp the core of artificial intelligence products? How to quickly build an artificial intelligence service robot with a complete knowledge system and a question-and-answer system from 0 to 1 through non-technical intervention? These are issues of general concern to companies that are planning to set up or already have artificial intelligence trainer positions.

include:

Definition of artificial intelligence trainer?

How to build a team of artificial intelligence trainers that fit the business characteristics of the industry;

How to start the operation of smart service products?

How to determine the goals, scenarios, and services of intelligent services?

How to build and optimize the intelligent service product knowledge base?

How to evaluate the effect of smart service products?

Course introduction: The course is based on the problems encountered in the actual production of intelligent service products in enterprises and customer service centers. This course is an elementary course. Participants have gained benefits in the following aspects: the future development trend of current intelligent services; The positioning of intelligent service products; the transformation of intelligent service needs; the basic knowledge mastered before the online robot training; the knowledge base design of the online robot for the conversion between corpus, knowledge, and responses; the promotion of the online robot online; how to evaluate the performance of the online robot; How to build a team of artificial intelligence trainers from “selection, education, training, and excellence”.

【Training Institution】:

Founded in 2002, Customer World Organization is an industrial development group integrating production, learning and research. Based on the development of the call center industry, focus on the research direction of customer management, and promote the innovation of service science and practice. Provide support services for the development of related industries through media publishing, certification evaluation, industry research, management consulting, exhibition services, industry investment, education and training, human resources and other all-round, multi-dimensional, highly integrated industrial chain basic businesses.

Customer service phone: 4007797070

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