December 9, 2020, Shenzhen. Customer World News: Customer World·Insight 2020 Shenzhen Forum was successfully held in Shenzhen Bolin St. Helen Hotel today. This event is sponsored by Customer World Organization, Shenzhen Call Center Industry Association, CC-CMM International Standards Organization, China Information Association Digital Economy Professional Committee, China Call Center and E-Commerce Development Research Institute, Global Contact Center Industry Alliance ContactCenterWorld, CCO100 Chief The Hundreds of Customer Officers, etc. provide conference support. The whole process of this meeting adopts: on-site speech + guest interaction + live broadcast on the whole network for three-dimensional presentation. A total of more than 300 industry colleagues came to the meeting to participate in the meeting.

At the event site, the launch ceremony of the designated teaching materials for the “Customer Service Domain Artificial Intelligence Trainer” certification training was held, and a new season of “Hospitality Club Reading Salon” was launched at the same time. Customer World Agency plans to invite cooperative units to jointly organize a national touring salon with the theme of “artificial intelligence training” in 2021, hoping to take this opportunity to comprehensively promote the customer center industry to quickly enter a new era of human-machine coupling.

Human-machine coupling completes business processes, which has become a common situation in the field of customer service. However, the current technology is still in the early stage, the understanding of business scenarios needs to be further deepened, the rules for collecting and using customer data need to be broken through urgently, and there is a severe shortage of industry technology-operation talents. Based on the difficulties, pain points, key points, and breakthrough points of the industry, we organized this conference on a special topic. It is hoped that the joint efforts and collective wisdom of industry experts, scholars, users and manufacturers will play a leading role in the new boost and development of the customer center industry under the new crown epidemic.

This meeting invited Ms. Liao Daili, President of Shenzhen Call Center Industry Association, to give a speech as a guest of the conference:

China Telecom Co., Ltd. Shenzhen Branch – Customer Service Center Customer Retention Office Intermediate Internal Trainer Mr. Zhou Chao served as the host of this meeting

2020 China Customer Center Trainer “Future Star” Contest – Ms. Xu Ying, Bronze Award Winner of the National Finals, served as the host of the live broadcast

The meeting invited the following well-known experts in the industry to give speeches on their respective topics:

Wang Dong: Head of Certification Business of Baidu Yunzhi Academy

[Speech Topic:] From Intelligent Customer Service to Talent Ability Certification in the Era of Intelligent Service

Yan Tao: Director of Tianrun Rongtong Pre-sales Solutions

【Speech Topic:】Smart Connection Connecting Wisdom

Zhou Lili: Head of Customer Service Department of Pagoda Group Operation Center

【Speech Topic:】Knowledge. Innovation. Change

Wu Xiaowen: Senior Product Consulting Manager of Zhujian Smart

【Speech Topic:】Emoti Mate takes “seats” as the foundation, accompanying and nurturing

Lin Yingmei: Director of Customer Service Center of Shenzhen Yishihuo Lala Technology Co., Ltd.

[Speech Topic:] AI Application Blueprint of Internet + Logistics

Li Junfan: Customer Relations Director of Xpeng Motors

【Speech topic:】Thousands of possibilities, starting with intelligence

Li Gai: Innovation Operations Manager of Honglian Ninety-Five Group

【Speech Topic:】Better smart applications provide better services

Li Xiujie: Head of All Media Value-added Interactive Center of Customer Service Department of Hengjie Sanitary Ware Group Co., Ltd.

【Speech Topic:】Seeing the Future with Wisdom, Respecting Experience

Song Yuanling: Head of Customer Service Department of Funde Property & Casualty Insurance Corporation

【Speech topic:】Application of intelligent outbound call in customer service center

Maher: CRM industry expert, customer interaction senior consultant

【Speech Topic:】The Impact and Change of ABCD on Customer Interaction